SHIPPING POLICY
Shipping, Order Tracking & Delivery
What is BalajiJewelCraft's Shipping Policy?
We strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 5-6 days from the date of purchase depending upon the location of the delivery.
To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:
- Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
- Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
- Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
- In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. If you receive a damaged parcel, please DO NOT accept it and inform us at 9906548030 (10AM – 7PM) or email us at balajijewelcraft@gmail.com.
Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing.
. A shipping charge of Rs.69 will be applicable to prepaid orders and 69 to COD orders. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.
How are orders placed on BalajiJewelCraft delivered to me?
All orders placed are dispatched through one of our courier partner Shiprocket.
Do we deliver products outside India?
No. At this point, We delivers products only within India.
How can I track order
Upon dispatch of your order, we will send you an email with Tracking URL and AWB number. You can use the tracking URL to live track your order.
Can I modify the shipping address of my order after it has been placed?
Yes, you can modify the shipping address of your order before we have processed (packed) it, by calling or writing to us at 9906548030 or balajijewelcraft@gmail.com
How do I cancel my Order?
To cancel your order, you can call us on 9906548030 or write to us at balajijewelcraft@gmail.com with your Order Number.
I just requested to cancel my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
Payment Terms
We accept payment through Credit/Debid Card, Net Banking, Mobile wallets, UPI, Cash-on-Delivery. We currently do not accept payment through Cheque or Demand Draft.
For any further queries, please feel free to e-mail us at balajijewelcraft@gmail.com or call us at 9906548030(11am – 6pm; Mon-Sat)